Customer Retention Specialist Employment Application

Primary Responsibilities

  • Persuasive communication with customers
  • Provide quality customer service to enhance the company’s brand image
  • Update customers with critical account information
  • Upgrade customers’ memberships
  • Customer account maintenance
  • Saving sales
  • Work with owners and senior management to write, implement, evaluate and refine policies, procedures and performance standards across the organization
  • Direct overall organization and cleanliness of the main office, improving work efficiencies, and controlling office expenses thereby contributing to a more productive, profitable environment
  • As part of the management team, lead by example and put customers first, always being ready to supervise front line personnel or serve customers directly to meet business demands
  • Perform additional duties as directed by owners and senior management

General Expectations

  • Proactive/Takes Initiative: does not need constant direction, identifies problems and seeks solutions
  • Results-Oriented: stays focused on getting the job done
  • Responsible/Accountable: takes ownership of assigned projects ensuring effective performance
  • Leads by Example: works hard and keeps others motivated/productive in the office
  • Excellent Communicator: listens and explains well, collaborates effectively, fosters high morale
  • Honest, Reliable, Responsible, Trustworthy, Flexible, Positive, Outgoing, and a Team Player


Employment Application – Customer Service Administrator
Programs, services, and employment are equally available to everyone. Please inform the Human Resources Department if you require reasonable accommodation for the application or interview.
If you are under 18 and require a work permit, can you furnish one? *
Have you ever worked for this company in the past? *
Are you a citizen of the United States? *
Are you legally allowed to work in the United States? *
Do you currently possess a valid Driver’s License? *
Have you ever pleaded “guilty,” “no contest,” or been convicted of a crime? (other than speeding) *
Answering “yes” to this question does not constitute an automatic rejection for employment. Date of the offense, seriousness and nature of the violation, rehabilitation, and position applied for will be considered.

Previous Employment

(Begin with most recent position)
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